Refund policy

AHA Lighting Return Policy & Warranty Terms
1. RETURN POLICY
AHA Lighting warrants that its products shall be free from defects, subject to individual product warranties found on each item’s technical specification sheet.
A. General Return Requirements
  • All returns must be pre-approved by the AHA Lighting Accounts Receivable and Credit Departments. [1]
  • All returns must be accompanied by an approved Return Merchandise Authorization (RMA) form and photographic evidence of any damage or defects. [1]
  • RMA requests must be pre-approved by AHA Lighting before products are shipped back. [1]
  • The Buyer is responsible for all return freight charges and any transit damages incurred during return shipping.
  • Credit for returned items may take up to 60 days to process after receipt at our warehouse.
  • Products accepted for return will be credited at the invoice price, or the prevailing market price at the time of return, whichever is lower.
  • AHA Lighting reserves the right to reject any returned items that do not meet these guidelines. Shipping charges are non-refundable.
  • The Buyer is responsible for the transportation and disposal costs of any returns rejected by the seller.
B. Return Window & Customer-Initiated Returns
  • We have a 45-day return policy, which means you have 45 days after receiving your item to request a return.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • To start a return, you can contact us at warranty@ahalighting.com. Please note that returns will need to be sent to the following address: 756 Port America Pl STE 815, Grapevine, TX 76051
  • If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  • All customer-initiated stock returns are subject to a 25% restocking fee.
  • AHA Lighting will consider returns only on standard stock items currently carried in our warehouse inventory.
C. Return to Stock Policies (Seller Error)
  • AHA Lighting will consider "return to stock" requests with no restocking fees only if there has been a fulfillment or shipping error by AHA Lighting.
  • Requests made after thirty (30) days from the invoice date will not be considered.
  • An AHA Lighting invoice number is required for all claims.
  • Merchandise must be returned in the original packaging, unused, and in the same sellable condition as at the time of shipping, or no credit will be issued.
D. Exceptions / Non-Returnable Items
  • Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, personalized items, or altered packaging), and personal care goods (such as beauty products).
  • Unfortunately, we cannot accept returns on sale items or gift cards.
E. Exchanges
  • Up to 90 days exchange policy. If it’s been more than 45 days since your purchase, you can still exchange your product for a different one within 90 days of the ship date. This applies to functional, like-new products only.
F. Refunds & Credits
  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
  • If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • If more than 15 business days have passed since we’ve approved your return, please contact us at warranty@ahalighting.com.
G. Defective Return Policies
  • Defective status is determined at the sole discretion of AHA Lighting. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. [1]
  • A detailed description and photographs of the product and its label are required to process a claim. [1]
  • AHA Lighting reserves the option to either repair or replace the product. [1]
  • If repaired: AHA Lighting will email a return shipping label. The buyer must package the product carefully. Repaired items will be shipped back at the Seller’s expense. [1]
  • If replaced: AHA Lighting will ship a replacement product as soon as it becomes available. The buyer may be required to return the failed product to our warehouse at the Buyer’s expense. [1]
  • If credited: Credit for verified defective products will be issued at the original invoice price. Failure to provide the original invoice will result in credit issued at the lowest current market price.
2. PRODUCT WARRANTY
AHA Lighting warrants each LED fixture and Retrofit product listed below to be free from defects in materials and workmanship, and to operate from the date of manufacture for the specified time periods, subject to these Terms and Conditions.
If a product fails to operate during the warranty period, AHA Lighting will, at its option, replace the product, repair the product at no charge, or grant the Purchaser a future purchase credit.

Warranty Credit Calculation:
                        Purchase Price ($) x Unexpired Warranty Period (Months)
Unit Credit=-----------------------------------------------------------------
                       Total Warranty Period (Months)
The customer is solely responsible for all labor costs associated with the removal or installation of the products.
Warranty Periods by Product Family
  • LED Retrofits: 5 years or 50,000 Hours
  • LED Downlight Family: 5 years or 50,000 Hours
  • LED Area Lighting Family: 5 years or 50,000 Hours
  • LED Linear Strips Family: 5 years or 50,000 Hours
  • LED Tubes & Driver Family: 5 years or 50,000 Hours
  • LED Flood Light Family: 5 years or 50,000 Hours
  • LED Panel Family: 5 years or 50,000 Hours
  • LED Wall Pack Family: 5 years or 50,000 Hours
  • LED High Bay Family: 5 years or 50,000 Hours
  • Battery : 3 years
3. TERMS AND CONDITIONS
AHA Lighting guarantees that these LED fixtures will be free from defects in material and workmanship and will operate over the rated life of the bulb. If a product does not conform to this guarantee, AHA Lighting will send a replacement.
  • Exclusions: This guarantee does not cover products subject to accident, neglect, abuse, misuse, or acts of God.
  • Remedy Limit: A replacement or pro-rated credit is the sole remedy available, whether in contract, in tort, or otherwise arising from product failure, and is in lieu of all other guarantees or warranties express or implied, including any warranty of merchantability or fitness for a particular purpose.
  • Liability Cap: Liability for incidental or consequential damages is expressly excluded. Total liability to the Customer for any claim shall not exceed the total amount actually paid by the Customer for the specific product giving rise to the claim.
  • Installation Requirements: This warranty applies only when products are properly installed and operated in accordance with published specifications, engineered fixtures, and environmental conditions (temperature, humidity) within the normal specified operating range.
  • Code Compliance: This warranty does not apply to abnormal use or use in violation of any applicable standard, code, or installation instructions, including the latest National Electrical Code (NEC), Standards for Safety of Underwriters Laboratory, Inc. (UL), Standards for the American National Standards Institute (ANSI), or the Canadian Standards Association (CSA).
  • Operating Limits: The warranty will be voided under conditions of abnormal stress, including under/over voltage or current, excessive switching cycles, or operating outside the following conditions:
    • Continuous 24-hour daily operation (8,760 hours/year) or 12-hour daily operation (4,380 hours/year).
    • Ambient operating temperature range: -20°C to +40°C.
    • Operation at rated AC Voltage or AC Current.
    • Dimming applications strictly matching packaging or lamp markings.
    • For industrial and commercial customers/applications only.
4. WARRANTY ACTIVATION & SERVICE CLAIMS
Warranty claims and return inquiries can be serviced by contacting our support team:
AHA Lighting National Customer Service & Sales Center
Address: 756 Port America Pl STE 815, Grapevine, TX 76051
Phone: 682-386-0012
Email: warranty@ahalighting.com